Industry Spotlight - Benefits Outsouring
Contributed by Lea Stabler, PMP
(reprinted with permission - originally published Feb 2018)
This month, our Project Management spotlight is on Benefits Outsourcing. This is the practice of managing benefits data for a corporate client. The client’s objective is to offer good or better service to their employees as economically as possible. Projects require management of client relationships, software development for rules engines, data conversion activities, and developing operational guides and call center scripts. The work involves assuming and on-boarding historical and current benefits data along with the rules that govern that data. Waterfall methodologies are used for data, operations, and call center components as, typically, there are few changes. Software development and rules conversion teams have moved to Agile.